{"id":4696,"date":"2025-08-07T05:33:15","date_gmt":"2025-08-07T05:33:15","guid":{"rendered":"https:\/\/dev.maxpay.com.pt\/complaints\/"},"modified":"2025-08-28T07:20:20","modified_gmt":"2025-08-28T07:20:20","slug":"complaints","status":"publish","type":"page","link":"https:\/\/dev.maxpay.com.pt\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4696\" class=\"elementor elementor-4696 elementor-3091\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44d632e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"44d632e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-069a7fe\" data-id=\"069a7fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b85486 elementor-widget__width-initial elementor-widget elementor-widget-Palmela_BannerFour\" data-id=\"4b85486\" data-element_type=\"widget\" data-widget_type=\"Palmela_BannerFour.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"hero-wrap style-four position-relative index-1\">\r\n                            <div class=\"hero-bg bg-f position-absolute top-0 end-0\" style=\"background-image: url(https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/07\/slide_novo.jpg)\">\r\n\r\n                                            <img decoding=\"async\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2024\/07\/hero-shape-6.png\" alt=\"image\" class=\"hero-shape position-absolute bounce sm-none\">\r\n                                    <\/div>\r\n                    \r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-xxl-9 col-xl-8 col-lg-8 col-md-10 ps-xxl-0 pe-xxl-5\">\r\n                        <div class=\"hero-content\">\r\n                            <h1 class=\"title font-hellixBold text-title\">Electronic <\/br>\nComplaints Book<\/h1>\r\n\r\n                            \r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <style>\r\n                .hero-wrap.style-four .hero-bg:after {\r\n                    background-image: url(https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2024\/07\/hero-shape.webp);\r\n                }\r\n            <\/style>\r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8395297 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8395297\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-edbea25\" data-id=\"edbea25\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-522c90c elementor-widget elementor-widget-text-editor\" data-id=\"522c90c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #474747; font-family: 'Helvetica Bold';\"><span style=\"color: #002559; font-family: 'Roboto Slab', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; text-align: justify; border-bottom: 4px solid #f9a51a;\">On the Banco de Portugal Complaints portal<\/span><\/h4><p style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-right: 0px; margin-bottom: 15px; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Roboto, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: #4f4f4f; text-align: justify;\"><span style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; line-height: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline;\"><br>Electronic format, available at <a style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; outline: 0px;\" target=\"_blank\" rel=\"noopener noreferrer\">www.livroreclamacoes.pt<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd0ad1 elementor-widget elementor-widget-image\" data-id=\"9fd0ad1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/elementor\/thumbs\/Livro_de_reclamacoes_eletronicas_copy-rbjouaa5pp8m1oygid43chsfo4xdpb100guwhbzgqk.png\" title=\"Livro_de_reclamacoes_eletronicas_copy\" alt=\"Livro_de_reclamacoes_eletronicas_copy\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fea6450\" data-id=\"fea6450\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e519dac elementor-widget elementor-widget-text-editor\" data-id=\"e519dac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"color: #474747; font-family: 'Helvetica Bold';\"><span style=\"color: #002559; font-family: 'Roboto Slab', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; text-align: justify; border-bottom: 4px solid #f9a51a;\">On the Banco de Portugal Complaints Portal<\/span><\/h4><p style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-right: 0px; margin-bottom: 15px; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Roboto, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: #4f4f4f;\"><span style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; line-height: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline;\"><br>By letter, or through the form available at <a style=\"box-sizing: inherit; -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; outline: 0px;\" target=\"_blank\" rel=\"noopener noreferrer\">clientebancario.bportugal.pt\/pt-pt\/formulario-nova-reclamacao<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Electronic Complaints Book On the Banco de Portugal Complaints portal Electronic format, available at www.livroreclamacoes.pt On the Banco de Portugal Complaints Portal By letter, or through the form available at clientebancario.bportugal.pt\/pt-pt\/formulario-nova-reclamacao<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4696","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/comments?post=4696"}],"version-history":[{"count":5,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4696\/revisions"}],"predecessor-version":[{"id":5000,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4696\/revisions\/5000"}],"wp:attachment":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/media?parent=4696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}