{"id":4693,"date":"2025-08-07T06:02:24","date_gmt":"2025-08-07T06:02:24","guid":{"rendered":"https:\/\/dev.maxpay.com.pt\/alternative-resolution-of-consumer-disputes\/"},"modified":"2025-08-28T07:23:11","modified_gmt":"2025-08-28T07:23:11","slug":"alternative-resolution-of-consumer-disputes","status":"publish","type":"page","link":"https:\/\/dev.maxpay.com.pt\/en\/alternative-resolution-of-consumer-disputes\/","title":{"rendered":"Alternative resolution of consumer disputes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4693\" class=\"elementor elementor-4693 elementor-3111\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dc67a7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3dc67a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1d293f\" data-id=\"c1d293f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02e0a8e elementor-widget__width-initial elementor-widget elementor-widget-Palmela_BannerFour\" data-id=\"02e0a8e\" data-element_type=\"widget\" data-widget_type=\"Palmela_BannerFour.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"hero-wrap style-four position-relative index-1\">\r\n                            <div class=\"hero-bg bg-f position-absolute top-0 end-0\" style=\"background-image: url(https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/07\/slide_novo.jpg)\">\r\n\r\n                                            <img decoding=\"async\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2024\/07\/hero-shape-6.png\" alt=\"image\" class=\"hero-shape position-absolute bounce sm-none\">\r\n                                    <\/div>\r\n                    \r\n            <div class=\"container\">\r\n                <div class=\"row\">\r\n                    <div class=\"col-xxl-9 col-xl-8 col-lg-8 col-md-10 ps-xxl-0 pe-xxl-5\">\r\n                        <div class=\"hero-content\">\r\n                            <h1 class=\"title font-hellixBold text-title\">Alternative dispute resolution for consumers<\/h1>\r\n\r\n                            \r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <style>\r\n                .hero-wrap.style-four .hero-bg:after {\r\n                    background-image: url(https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2024\/07\/hero-shape.webp);\r\n                }\r\n            <\/style>\r\n        \r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e5a350 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e5a350\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c3d965\" data-id=\"2c3d965\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e99b37 elementor-widget elementor-widget-text-editor\" data-id=\"3e99b37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Under current legislation, MAXPAY has joined the following alternative dispute resolution entities:<\/p><p>\u2013 Lisbon Consumer Conflict Arbitration Center (CACCL): www.centroarbitragemlisboa.pt<br> \u2013 Porto Consumer Information and Arbitration Center (CICAP): www.cicap.pt<br> \u2013 National Center for Information and Arbitration of Consumer Conflicts (CNIACC): https:\/\/www.cniacc.pt\/pt\/.org<br> \u2013 Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL): www.consumidoronline.pt<\/p><p><strong>MaxPay<\/strong> ensures that its service users have recourse to alternative dispute resolution methods, through the aforementioned entities, when disputes arising from the provision of payment and exchange services are at stake.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea7478f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea7478f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4c37b93\" data-id=\"4c37b93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d10b83 elementor-widget elementor-widget-image\" data-id=\"5d10b83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1.jpg\" class=\"attachment-full size-full wp-image-4614\" alt=\"\" srcset=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1.jpg 1772w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-208x300.jpg 208w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-709x1024.jpg 709w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-768x1110.jpg 768w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-1063x1536.jpg 1063w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CACCL-Lisboa-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-49f06f5\" data-id=\"49f06f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ecbd20 elementor-widget elementor-widget-image\" data-id=\"6ecbd20\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1.jpg\" class=\"attachment-full size-full wp-image-4613\" alt=\"\" srcset=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1.jpg 1772w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-208x300.jpg 208w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-709x1024.jpg 709w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-768x1110.jpg 768w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-1063x1536.jpg 1063w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CICAP-Porto-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-729667e\" data-id=\"729667e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d554e4c elementor-widget elementor-widget-image\" data-id=\"d554e4c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1.jpg\" class=\"attachment-full size-full wp-image-4612\" alt=\"\" srcset=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1.jpg 1772w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-208x300.jpg 208w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-709x1024.jpg 709w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-768x1110.jpg 768w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-1063x1536.jpg 1063w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CIMAAL-Algarve-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-ab5324a\" data-id=\"ab5324a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df575e0 elementor-widget elementor-widget-image\" data-id=\"df575e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1772\" height=\"2560\" src=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1.jpg\" class=\"attachment-full size-full wp-image-4611\" alt=\"\" srcset=\"https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1.jpg 1772w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-208x300.jpg 208w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-709x1024.jpg 709w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-768x1110.jpg 768w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-1063x1536.jpg 1063w, https:\/\/dev.maxpay.com.pt\/wp-content\/uploads\/2025\/08\/Quadro-Resolucao-de-Conflitos_CNIACC-Leiria-scaled-1-1418x2048.jpg 1418w\" sizes=\"(max-width: 1772px) 100vw, 1772px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alternative dispute resolution for consumers Under current legislation, MAXPAY has joined the following alternative dispute resolution entities: \u2013 Lisbon Consumer Conflict Arbitration Center (CACCL): www.centroarbitragemlisboa.pt \u2013 Porto Consumer Information and Arbitration Center (CICAP): www.cicap.pt \u2013 National Center for Information and Arbitration of Consumer Conflicts (CNIACC): https:\/\/www.cniacc.pt\/pt\/.org \u2013 Algarve Consumer Conflict Information, Mediation and Arbitration Center <\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4693","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/comments?post=4693"}],"version-history":[{"count":5,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4693\/revisions"}],"predecessor-version":[{"id":5003,"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/pages\/4693\/revisions\/5003"}],"wp:attachment":[{"href":"https:\/\/dev.maxpay.com.pt\/en\/wp-json\/wp\/v2\/media?parent=4693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}